At Hira’s, every clothing accessories (including our handmade tassels, buttons, dories, and custom designs) is carefully crafted with dedication and care. Due to the customized and handmade nature of our products, we follow a structured policy regarding returns, refunds, and exchanges. We request all customers to read this policy carefully before placing an order.

1. No Return Policy

We do not accept returns on any products once they are delivered. Since our accessories are often made-to-order or customized for specific customer requirements, they cannot be resold. Once an order is placed and successfully delivered, it is not eligible for a return or refund under normal circumstances.

2. Exchange Eligibility (Only for Valid Cases)

Exchanges are allowed only under the following strict conditions:

  • The product has a clear manufacturing defect or structural damage.

  • You have received the wrong item, size, or color from what you ordered.

Important: You must inform us within 48 hours of delivery. Clear photos or an unboxing video of the issue must be shared with us on WhatsApp or Email for verification. Once approved, we will guide you through the exchange process.

3. Customer-Initiated Exchange (Optional)

If you wish to exchange a standard product due to a change of mind or personal preference, the following conditions apply:

  • The product must be completely unused, unwashed, unaltered, and in its original packaging.

  • You will need to ship the product back to our address and bear all shipping charges (both sides).

  • The exchange will only be processed after our team inspects and approves the returned item.

  • If the requested replacement item is out of stock, store credit will be provided.

4. Non-Exchangeable Products

The following items are strictly not eligible for exchange, except in the case of verified manufacturing defects:

  • Customized or specially altered accessories (custom colors, specific size modifications).

  • Bulk orders or special wholesale packages.

  • Products purchased during a clearance sale or promotional offers.

5. Refund Policy

We generally do not offer cash refunds, as our items are handcrafted and made-to-order. Refunds are only applicable in rare scenarios where an exchange is completely impossible for a valid issue (such as a defective item being out of stock). Approved refunds, if any, will be processed within 5–7 working days to the original payment method or issued as store credit.

6. Shipping & Delivery Responsibility

  • Hira’s is not responsible for unexpected delays caused by our courier partners.

  • Customers must ensure they provide the correct shipping address, city, and active contact details while placing orders.

  • In the case of self-shipping for an exchange, the responsibility for safe delivery back to us lies entirely with the customer.

7. Important Notes (Handcrafted Nature)

  • Color Variations: Slight color variation may occur due to studio lighting, professional photography, or different mobile/computer screen settings.

  • Handmade Irregularities: As these are handcrafted products (wool thread work, mirror embroidery, handmade tassels, etc.), minor irregularities or slight differences between two pieces are completely natural and are a mark of authentic handmade craftsmanship. These variations will not be considered defects.